Frequently Asked Questions
Everything you need to know about shopping with Drake's US.
What are your shipping options within the United States?
We offer standard ground shipping via UPS, which typically takes 3-5 business days, as well as expedited overnight and two-day shipping options for urgent orders.
How do I return an item that doesn't fit?
You can return unworn items with original tags within 28 days of delivery. Simply use our online portal to generate a prepaid return shipping label.
Where are Drake's products manufactured?
The majority of our ties are handmade in our East London factory, while our knitwear and tailoring are produced by specialist artisans in Scotland and Italy.
Can I have my suit or trousers altered?
While we do not offer online alterations, we provide a full alteration service at our flagship stores in New York. Please bring your receipt and the garment to the shop.
Do you offer international shipping?
This specific store serves the US market. For orders to the UK, Europe, or Asia, please visit our international website to ensure local currency and shipping rates.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.